Refund policy

1. REFUND POLICY

Shopify: Settings > Policies > Refund policy

Refund Policy
Last updated: October 6, 2026

Our 30-Day Money-Back Guarantee
We stand behind Klaros. If you're not happy with your order, contact us within 30 days of delivery and we'll refund you. This applies to opened and unopened products.

How to request a refund

  1. Email shoptheklaros@gmail.com or call 800-974-8506 with your order number and the reason for your request.
  2. If the item arrived damaged, defective, or wrong, include a photo or short video.
  3. We'll reply within 24 hours. Once approved, you'll get an email confirmation.

In most cases you won't need to send the product back. If we do need it returned, we'll tell you and give you instructions.

Refund timing and amount
Approved refunds go to your original payment method within 5-7 business days. Your bank may take a few extra days to post it. Since we ship free, there's no shipping charge to refund.

Damaged, defective, or incorrect items
Contact us within 30 days of delivery. We'll send a replacement or refund you in full, your choice.

Cancelling an order
Email us as soon as possible from the address used at checkout. If the order hasn't shipped, we'll cancel it and refund you right away. If it has shipped, you can refuse the delivery or request a refund under the guarantee once it arrives.

Monthly Refill Subscriptions

  • Reminders: You'll get an email 3 days before each renewal with the charge amount, billing date, and a link to skip, pause, or cancel.
  • Cancellation: Cancel anytime at https://theklaros.com/pages/cancel-subscription or by emailing shoptheklaros@gmail.com. There are no cancellation fees. To avoid the next charge, cancel at least 24 hours before your billing date.
  • Charged by mistake: If you were charged for a refill you didn't intend to receive, or your refill never arrived, contact us within 30 days of the charge and we'll refund it in full.
  • Unshipped refills: If a refill hasn't shipped yet, we'll cancel and refund it on request, no questions asked.

Fraud prevention
We may cancel or refuse refunds on orders we reasonably believe are fraudulent, resold, or part of promotion abuse.

Questions about a charge?
Please contact us before contacting your bank. We'll fix it quickly.

Apex Elite Holdings LLC, dba Klaros
3018 S Catherine St, Lansing, MI 48911
shoptheklaros@gmail.com | 800-974-8506